help with an account problem? - Guild Wars Forums

donutlord · Jan 16, 2008, 08:22 AM // 08:22

I've been playing Guildwars for 2 years now, and have always had the same email linked to my account. Recently I found that I could not log into my account because my email was mysteriously changed. I'm worried that I could have been hacked. My Guild members say that I logged on 6 days ago, which is really scary. Since then, I've been emailing support back and forth about this issue. They say I need proof of ownership, and I have included all my keys except the "original" key used to create the account. That key was on a piece of paper that I used over 2 years ago! Anyone could easily throw that away mistaking it for scrap paper. I also included receipts that showed proof of purchase. However, each and everytime they replied with "we would like to help" and "Sorry for any inconvenience caused". I would have thought that 4 out of 5 keys would show ownership, but apparently not. Is there anything else I can do? This is frustrating the hell out of me! I'm getting really desperate

Etta · Jan 16, 2008, 10:29 AM // 10:29

Sound like your account just been hi-jacked, better scan your pc for some unwanted stuff, bot, spyware etc right away. Keep contacting the support, this had happened so many times before.

Noone here can really help you though, well good luck.

Snograt · Jan 16, 2008, 11:17 AM // 11:17

Argh, your only option is to persist with support - that really sucks. I would assume the problem is that it is the original key that identifies an account.

I wish I could change my access email as easily as thieves do :/

donutlord · Jan 17, 2008, 12:27 AM // 00:27

I don't see how 4 keys don't identify an account...

Age · Jan 17, 2008, 01:50 AM // 01:50

How many accounts or chapters do you have?

donutlord · Jan 18, 2008, 12:31 AM // 00:31

All but Faction, which I have bought was about to add when I realised that my email had been changed. I didn't even get one of those "change email" confirmation emails.

I Dont Do Coke · Jan 18, 2008, 12:40 AM // 00:40

I used a Factions pre-order serial key that I forgot to trash to get an old and lost account back, so no it doesn't have to be the original serial key that you used to create the account.

Having a serial key doesn't necessarily prove that you purchased the account. I could post my serial key on the internet and have a dozen people contacting Anet with the same serial key, but were they the ones who bought the account? No.

EDIT:
You'll just have to hope that Anet gets back to you with a solution.

donutlord · Jan 20, 2008, 05:40 AM // 05:40

I can understand how they wouldn't accept just 1 random key, but 4? thats pretty hard to get online.

BabyJ · Jan 20, 2008, 07:30 AM // 07:30

If support isn't helping maybe try to pm Gaile, maybe she can help you. She has helped people in the past so maybe theres something she can do.

Jan 16, 2008, 08:22 AM // 08:22	#1
donutlord Ascalonian Squire Join Date: Nov 2005 Guild: OCAU Profession: W/	help with an account problem? I've been playing Guildwars for 2 years now, and have always had the same email linked to my account. Recently I found that I could not log into my account because my email was mysteriously changed. I'm worried that I could have been hacked. My Guild members say that I logged on 6 days ago, which is really scary. Since then, I've been emailing support back and forth about this issue. They say I need proof of ownership, and I have included all my keys except the "original" key used to create the account. That key was on a piece of paper that I used over 2 years ago! Anyone could easily throw that away mistaking it for scrap paper. I also included receipts that showed proof of purchase. However, each and everytime they replied with "we would like to help" and "Sorry for any inconvenience caused". I would have thought that 4 out of 5 keys would show ownership, but apparently not. Is there anything else I can do? This is frustrating the hell out of me! I'm getting really desperate

Jan 16, 2008, 11:17 AM // 11:17	#3
Snograt rattus rattus Join Date: Jan 2006 Location: London, UK GMT??0 ??1hr DST Guild: [GURU]GW [wiki]GW2 Profession: R/	Argh, your only option is to persist with support - that really sucks. I would assume the problem is that it is the original key that identifies an account. I wish I could change my access email as easily as thieves do :/ __________________ Si non confectus, non reficiat

Jan 18, 2008, 12:40 AM // 00:40	#7
I Dont Do Coke Frost Gate Guardian Join Date: Jan 2008 Location: Japan	I used a Factions pre-order serial key that I forgot to trash to get an old and lost account back, so no it doesn't have to be the original serial key that you used to create the account. Having a serial key doesn't necessarily prove that you purchased the account. I could post my serial key on the internet and have a dozen people contacting Anet with the same serial key, but were they the ones who bought the account? No. EDIT: You'll just have to hope that Anet gets back to you with a solution. Last edited by I Dont Do Coke; Jan 18, 2008 at 12:42 AM // 00:42..

Jan 16, 2008, 10:29 AM // 10:29	#2
Etta Forge Runner Join Date: Jun 2006 Location: Mancland, British Empire	Sound like your account just been hi-jacked, better scan your pc for some unwanted stuff, bot, spyware etc right away. Keep contacting the support, this had happened so many times before. Noone here can really help you though, well good luck.

Jan 17, 2008, 12:27 AM // 00:27	#4
donutlord Ascalonian Squire Join Date: Nov 2005 Guild: OCAU Profession: W/	I don't see how 4 keys don't identify an account...

Jan 17, 2008, 01:50 AM // 01:50	#5
Age Hall Hero Join Date: Jul 2005 Location: California Canada/BC Guild: STG Administrator Profession: Mo/	How many accounts or chapters do you have?

Jan 18, 2008, 12:31 AM // 00:31	#6
donutlord Ascalonian Squire Join Date: Nov 2005 Guild: OCAU Profession: W/	All but Faction, which I have bought was about to add when I realised that my email had been changed. I didn't even get one of those "change email" confirmation emails.

Jan 20, 2008, 05:40 AM // 05:40	#8
donutlord Ascalonian Squire Join Date: Nov 2005 Guild: OCAU Profession: W/	I can understand how they wouldn't accept just 1 random key, but 4? thats pretty hard to get online.

Jan 20, 2008, 07:30 AM // 07:30	#9
BabyJ Frost Gate Guardian Join Date: Jul 2006 Location: Illinois Guild: SFG Profession: Mo/	If support isn't helping maybe try to pm Gaile, maybe she can help you. She has helped people in the past so maybe theres something she can do.